ATELIER & REPAIRS wants you to be completely satisfied with your order, so if something is not right, please let us know. We will do our best to make it right.
Because our initiative is founded on the idea of up-cycling what already exists, each item carries with it a story in the forms of discoloration and wear that have been reinforced to give it a second life.If you believe you have received a defective or damaged item, please contact us at: firstname.lastname@example.org.
Please contact email@example.com with your order number along with a brief reason for your return/exchange for a Return Authorization number or for any other return/exchange inquiries. Only orders with Return Authorization numbers will be accepted.
Returns of items will only be accepted if they are in their original condition, unworn and in their original packaging. The return items must be postmarked within 14 days of the date your item was delivered. You will be responsible for paying for your own shipping costs for the returned item. Shipping costs are non-refundable. Please ensure the item(s) sent back are through a traceable and/or insurable method as ATELIER & REPAIRS is not responsible for any returned packages not received.
Please allow up to 2 weeks for the processing of your return from the date we receive your package. With your package, please include your name, address, phone number, email address, Return Authorization number and the items you are exchanging for. Once your return has been processed you will be credited with value of the returned item in the form of store credit. Store credit can be redeemed on our online shop or at our studio in Los Angeles.
If you are unable to visit us, we accept exchanges within 14 days of receipt of your shipment. For exchanges please follow the same steps as returns.
Damaged / Defective / Mis-shipped Items
If you receive a damaged/defective or mis-shipped item, you must notify us by email us at firstname.lastname@example.org within 3 days of receiving the product to be eligible for a return. Returns not following this policy will only be accepted at our discretion.